O

OctopusNorthwind Support

FoundationRelease 0–1

Overview
Unified inbox
Customer profiles
Saved replies
Organization
Users & roles

Channels & ListeningRelease 2–5

Connector catalog
Connected accounts
Reviews
Listening coverage
Listening rules
Watch items

AI, Automation, ApprovalsRelease 6

AI settings
Automation rules
Approvals

Analytics, Ops, AdminRelease 6–7

Analytics
Marketplace
Notifications
Business hours
Disputes
Data deletion
Workspace settings
Platform admin

Online

O

GH

Grace HopperTenant Admin

Notifications

Feed, routing rules, and quiet-hour preferences.

Feed

Preferences

Routing rules

0 rules configured

Default: in-app + email.